Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is published by jjwib ("Platform", "We", "Us", "Our") and applies to all users ("User", "You", "Your") who access or use the website at https://jjwib.cam and all associated services, features and functionality (collectively, the "Service").

jjwib is an online betting and gaming platform serving users across Pakistan, including cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. In the course of providing the Service, we collect, process and store certain personal data about our users. This Policy explains in clear terms what data we collect, why we collect it, how we use and protect it, when we share it and what rights you have over your own information.

By registering an Account or continuing to use the Service, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions, which govern your use of the Service more broadly. If you do not agree with the practices described in this Policy, you should discontinue use of the Service.

2 Definitions

The following terms carry the meanings set out below throughout this Policy:

3 Data We Collect

jjwib collects Personal Data across the following categories, depending on how you interact with the Service:

3.1 Identity & Registration Data

When you register an Account, we collect: full name; date of birth; gender (where required by KYC procedures); nationality; residential address; email address; and a government-issued identity document number (such as your CNIC) to satisfy KYC requirements.

3.2 Financial & Transaction Data

When you make deposits or request withdrawals, we collect information about the payment method used (where operationally relevant), transaction amounts, timestamps and reference numbers. We do not store full card numbers or full banking credentials — these are handled by payment processors under their own security frameworks.

Payment method references — such as Easypaisa, JazzCash, Raast and bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah — are processed through third-party systems. These references are for context only and do not imply that any of those providers endorses, partners with or supports gambling transactions on jjwib.

3.3 Account & Activity Data

We collect data about how you use your Account, including login timestamps, betting history, game participation records, bonus usage and account preference settings. This data is used to operate the Service, resolve disputes and detect fraud.

3.4 Technical & Device Data

We automatically collect certain technical information when you access the Service, including: IP address; device type and operating system; browser type and version; referring URL; session duration; and pages visited. This data helps us maintain platform security and improve user experience.

3.5 Communications Data

When you contact our support team — via live chat, email or any other supported channel — we retain records of that correspondence for quality assurance, training and dispute resolution purposes.

3.6 Responsible Gambling Data

Where you voluntarily set account limits (deposit limits, loss limits, session timers) or request self-exclusion, we record and retain those preferences as part of our player protection obligations. This data is treated with the highest level of sensitivity and is not used for marketing purposes.

4 How We Collect Data

We collect Personal Data through the following means:

• Directly from you — when you register, complete KYC, make a deposit, contact support or update account settings;
• Automatically — through cookies, server logs and analytics tools when you browse or interact with the Service;
• From third parties — including identity verification providers, fraud prevention services and payment processors, where required to fulfil our legal obligations or operate the Service.

5 Purpose & Legal Basis for Processing

The table below sets out the primary purposes for which we process your Personal Data and the legal basis on which we rely for each purpose:

6 Data Sharing & Disclosure

jjwib does not sell, rent or trade your Personal Data to third parties for marketing purposes. We may share your Personal Data with the following categories of recipients only to the extent necessary and for the specific purposes described:

6.1 Service Providers (Data Processors)

We engage trusted third-party service providers to assist with operating the Service, including identity verification providers, payment processors, fraud detection services, cloud infrastructure providers, analytics platforms and customer support tools. These processors are contractually required to process your data only on our documented instructions and to implement appropriate security measures.

6.2 Legal and Regulatory Authorities

We may disclose Personal Data to law enforcement agencies, regulatory bodies or courts where we are legally required to do so, where disclosure is necessary to protect the rights, property or safety of jjwib or others, or in connection with the enforcement of our Terms & Conditions.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify you by email or by posting a notice on the Service if such a transfer occurs and your data rights will be preserved.

6.4 Aggregated & Anonymised Data

We may share aggregated, anonymised or de-identified data — which cannot be used to identify you — with partners, advertisers or for publication, for purposes such as industry analysis and platform performance reporting.

7 International Data Transfers

jjwib operates internationally and some of the third-party service providers we engage may process your Personal Data in countries outside of Pakistan or the jurisdiction in which jjwib is licensed. Where such transfers occur, we ensure that appropriate safeguards are in place, which may include standard contractual clauses, data processing agreements or reliance on adequacy decisions by relevant authorities.

By using the Service, you acknowledge that your Personal Data may be transferred to and processed in countries whose data protection laws may differ from those in your country of residence.

8 Data Retention

We retain Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Account and KYC data — retained for the duration of the Account relationship and for a minimum of five (5) years following account closure, as required by anti-money laundering regulations;
• Transaction records — retained for a minimum of five (5) years from the date of each transaction;
• Support correspondence — retained for up to three (3) years from the date of resolution;
• Technical and analytics data — retained in anonymised or aggregated form for platform improvement purposes, without a defined deletion deadline;
• Marketing consent records — retained until consent is withdrawn and for a reasonable period thereafter to evidence compliance.

Where you request deletion of your Personal Data (see Section 11 below), we will erase or anonymise data subject to any overriding legal retention obligations.

9 Cookies & Tracking Technologies

jjwib uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the Service. Cookies are small text files stored on your device when you visit the Platform.

9.1 Types of Cookies We Use

9.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies or alert you when cookies are being set. Disabling strictly necessary cookies will affect the functionality of the Service and may prevent you from logging into your Account.

10 Security Measures

jjwib implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• 256-bit TLS/SSL encryption for all data in transit between your device and our servers;
• Encryption of sensitive data fields at rest within our databases;
• Strict role-based access controls limiting staff access to Personal Data on a need-to-know basis;
• Regular security audits and penetration testing of our platform infrastructure;
• Two-factor authentication options for user Accounts;
• Incident response and data breach notification procedures.

11 Your Rights

Subject to applicable law and any overriding legal retention or processing obligations, you have the following rights in respect of your Personal Data held by jjwib:

To exercise any of these rights, please submit a written request to support@jjwib.cam. We will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) days, or within such extended period as permitted by applicable law.

12 Children's Privacy

The Service is strictly intended for adults aged 18 years and above, or the higher minimum age required by the operator's license jurisdiction. jjwib does not knowingly collect Personal Data from persons under the applicable minimum age. Age verification is conducted as part of the KYC process.

If we discover that an Account has been opened by or Personal Data collected from a person below the minimum age, we will immediately suspend that Account, delete the associated Personal Data and reverse any transactions where reasonably possible.

If you have reason to believe that a minor has registered an Account or provided Personal Data through the Service, please contact us at support@jjwib.cam immediately.

13 Third-Party Links

The jjwib website does not contain links to external third-party websites for the purposes of this policy. Where any reference to a third-party service is made on the Platform (such as payment method context references to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah), those references are for contextual information only. jjwib is not responsible for the privacy practices or content of any third-party platforms, and those references do not constitute endorsement of or affiliation with any such provider.

14 Changes to This Policy

jjwib reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or operational requirements. The revised Policy will be published at https://jjwib.cam/privacy-policy with an updated "Last updated" date.

Where changes are material, we will notify registered users by email or by displaying a prominent notice on the Service prior to the changes taking effect. Your continued use of the Service following notification of changes constitutes your acceptance of the revised Policy.

15 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the way jjwib processes your Personal Data, please contact us through the following channel:

Please include your registered Account email address or username in all privacy-related correspondence so we can locate your records and respond efficiently. We treat all data subject requests with confidentiality and care.